South Wales Fire and Rescue Service


“E-ZU has delivered by far the best Customer Support I have experienced to date. Communications were prompt and friendly. We were able to find a cost-effective solution quickly and at the right price bracket.”

Client Case Study

Overview

South Wales Fire and Rescue Service is the fire and rescue service covering ten Welsh principal areas including Cardiff, Newport, Caerphilly and Monmouthshire. Their vision is to make their communities the safest places to live, work and visit.

The Challenge

South Wales Fire and Rescue Service needed “an appliance which provides e-mail resilience, redundancy and is highly efficient at detecting spam/threats. Policy migration from old system to new appliance should be possible to retain crucial settings, which allows us as an Emergency Service to maintain core services with minimal disruption” ICT Security Engineer – South Wales Fire & Rescue Service

The Solution

Clearswift SECURE Email Gateway is an effective and resilient email gateway for 50 to 50,000 users. The content-aware inspection engine protects from inbound threats and outgoing data leaks while affording employees the freedom to communicate freely by email.

The Results

“Seamless integration of new Appliance alongside live system with adequate testing without causing disruption. Successful policy migration of ALL settings critical to the Service and its users. Spam detection is absolutely superb and has reduced Helpdesk Calls significantly. Knowledge transfer invaluable and our disaster recovery have been improved owing to cluster failover.” ICT Security Engineer – South Wales Fire & Rescue Service

Value-add from E-ZU Solutions

“E-ZU has delivered by far the best Customer Support I have experienced to date. Communications were prompt and friendly. We were able to find a cost-effective solution quickly and at the right price bracket.” ICT Security Engineer – South Wales Fire & Rescue Service

Installation by E-ZU Solutions

“Our assigned engineer, Colin, was invaluable. He migrated our policies quickly and provided tremendous support both in using the Appliance and answering questions relating to its functionality. We required custom rules, which needed to be added to the Appliance, along with features that needed to be implemented amidst a complex network infrastructure.” ICT Security Engineer – South Wales Fire & Rescue Service

Configuration by E-ZU Solutions

“The assigned Engineer, Colin, provided the necessary transfer of knowledge/skills for us to feel comfortable in the use of the new Appliance and the multitude of new features. I am now confident in the use of the Appliance and the use of Peer Gateways.” ICT Security Engineer – South Wales Fire & Rescue Service

How was your assigned E-ZU Engineer?

“I absolutely MUST offer praise, thanks and appreciation to Colin Barrett of E-ZU, who has been tremendous during the transition from old to new system. His patience is astounding; his Technical competency is highly above what we’ve come to expect and what’s more he is very friendly and supportive. Even after a plethora of e-mails he remains Customer focused and ever-ready to assist. If he can’t assist, he tells you why and offers an alternative means of assistance. All this with a smile and warm approach. It’s a rare treat to come across someone like this having worked in ICT for 8 years and dealt with a multitude of 1st, 2nd and 3rd Line-Support Engineers whose service, in contrast, doesn’t compare. All praise Colin. Total legend.” ICT Security Engineer – South Wales Fire & Rescue Service

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E-ZU has delivered by far the best Customer Support I have experienced to date. Communications were prompt and friendly. We were able to find a cost-effective solution quickly and at the right price bracket.
 
 
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