1Call Pro 1Call Extra

1Call Pro is an extremely popular and comprehensive support package provided by E-ZU Solutions Ltd. Our engineers take ownership and provide technical resolution to your call whether you have a configuration issue like a rule change or a business critical application has gone down like email. We also have access to leading vendor’s support and development teams if required for call escalation.

1Call Extra has all the features and benefits of Pro over extended business hours 08:00 – 18:00.
Extra is ideal for providing support to cover a business with an extended working day or where service interruptions would affect your ability to do business as usual during normal working hours. For only a slight increase in cost, 1Call Extra is an extremely attractive support package.

1Call Features & Benefits Chart

Features & Benefits

1Call Pro

1Call Extra

SECURE REMOTE CONNECTION for hassle free resolution

DEDICATED ENGINEER for quicker resolution

PRIORITY RESPONSE for decreased downtime

1 FREE REMOTE CONSULTATION DAY worth £550

FREE Installation of Upgrades, Hotfixes & Patches

TELEPHONE SUPPORT with no frustrating menus

DEDICATED EMAIL  for increased response times

UNIQUE SUPPORT ID for efficient service

HEALTH CHECKS  to prevent problems occuring

MONTHLY PAYMENTS to aid cash flow

ANNUAL REVIEW for peace of mind

ADDITIONAL CONSULTATIONS at discounted rates

09:00 – 17:00 WEEKDAYS

08:00 – 18:00 WEEKDAYS

24x7x365 SUPPORT PACKAGES

Please call for further details.

For further details on the 1Call Support packages please call:

01260 295 854

To see the value added by E-ZU support to our customers please follow the link below.

Read our monthly customer feedback comments>>
Sales:
01260 295742
Support:
01260 290182
Email:
info@e-zu.co.uk

 

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