| GoToAssist™ | |||||||||
| Customer Survey Report (Created at: MAR 25 2008 16:40:00 ) | |||||||||
| Date Range: JAN 01 2008 to MAR 24 2008 (GMT) Dublin, Edinburgh, Lisbon, London; Automatic DST: Yes | |||||||||
| Report data is updated every few hours. | |||||||||
| Last Update: MAR 25 2008 16:05:49 | |||||||||
| Customer Survey Summary | |||||||||
| Team | Support | ||||||||
| Sessions Finished | 317 | ||||||||
| Sessions Rated | 42 | ||||||||
| Rating | 42 | ||||||||
| Rating :: Positive | 41 | 97.62% | |||||||
| Rating :: Neutral | 0 | 0.00% | |||||||
| Rating :: Negative | 1 | 2.38% | |||||||
| Representative | 3 | ||||||||
| Feedback | 14 | ||||||||
| Comment | 25 | ||||||||
| Customer Survey Details | |||||||||
| Rating | Comment | Feedback | Session ID | Session Start Time | Session End Time | Session Duration | Rep Name | Rep Team | Rep Resolution |
| Positive | 55543049 | 2008-01-02 09:50:00 (--:--) | 2008-01-02 09:50:45 (--:--) | 00:00:45 | Paul Carson | Support | Resolved | ||
| Positive | As always superb service. Paul helped as well on this call and is a real asset to your company. Many Thanks Roger Lowe IT Officer Warrington Housing Association Ltd | Superb | 55560060 | 2008-01-02 15:21:14 (--:--) | 2008-01-02 17:09:48 (--:--) | 01:48:34 | Emma Carthew | Support | Resolved |
| Positive | Great always | Great as always | 55939550 | 2008-01-07 16:22:40 (--:--) | 2008-01-07 17:45:53 (--:--) | 01:23:12 | Emma Carthew | Support | Resolved |
| Positive | good | Good - Problem solved | 56487923 | 2008-01-14 12:23:42 (--:--) | 2008-01-14 12:45:50 (--:--) | 00:22:08 | Paul Carson | Support | Resolved |
| Positive | 56879179 | 2008-01-18 10:18:10 (--:--) | 2008-01-18 10:25:46 (--:--) | 00:07:36 | Paul Carson | Support | Resolved | ||
| Positive | Paul has been very helpful and informative and put up with a deal of hassle | Emma was very helpful too. | 56889251 | 2008-01-18 14:22:16 (--:--) | 2008-01-18 15:52:26 (--:--) | 01:30:10 | Paul Carson | Support | Resolved |
| Positive | 57042820 | 2008-01-21 11:52:03 (--:--) | 2008-01-21 14:30:36 (--:--) | 02:38:32 | Emma Carthew | Support | Resolved | ||
| Positive | Fantastic | 57061901 | 2008-01-21 16:15:57 (--:--) | 2008-01-21 16:42:19 (--:--) | 00:26:21 | Emma Carthew | Support | Resolved | |
| Positive | 57159096 | 2008-01-22 16:31:39 (--:--) | 2008-01-22 18:10:38 (--:--) | 01:38:58 | Emma Carthew | Support | Resolved | ||
| Positive | Very helpful as usual | Fruity | 57676157 | 2008-01-29 11:23:14 (--:--) | 2008-01-29 11:59:14 (--:--) | 0.025 | Paul Carson | Support | Resolved |
| Positive | Fantastic a normal...keep up the good work. | 57864989 | 2008-01-31 10:24:10 (--:--) | 2008-01-31 10:34:09 (--:--) | 00:09:58 | Emma Carthew | Support | Resolved | |
| Positive | 57970275 | 2008-02-01 14:58:06 (--:--) | 2008-02-01 15:39:16 (--:--) | 00:41:09 | Emma Carthew | Support | Resolved | ||
| Positive | Fantastic job as normal. | 58116166 | 2008-02-04 12:45:23 (--:--) | 2008-02-04 15:32:01 (--:--) | 02:46:38 | Emma Carthew | Support | Resolved | |
| Positive | ace! | 58403965 | 2008-02-07 15:28:31 (--:--) | 2008-02-07 15:48:51 (--:--) | 00:20:19 | Emma Carthew | Support | Resolved | |
| Positive | fixed it with the speed of 10000 Gazelles | 58407852 | 2008-02-07 16:00:24 (--:--) | 2008-02-07 16:08:48 (--:--) | 00:08:24 | Emma Carthew | Support | Resolved | |
| Positive | Another problem hopefully resolved. Thanks Paul | 58808561 | 2008-02-13 11:05:46 (--:--) | 2008-02-13 11:21:08 (--:--) | 00:15:22 | Paul Carson | Support | Resolved | |
| Positive | Quickly confirmed all was OK with rules | Very good. Piece of mind getting someone to actually see what you want them to check as opposed to trying to explain it over the phone. | 58990743 | 2008-02-15 14:18:10 (--:--) | 2008-02-15 14:23:03 (--:--) | 00:04:53 | Emma Carthew | Support | Resolved |
| Positive | Very helpful as always | 58994883 | 2008-02-15 14:59:57 (--:--) | 2008-02-15 15:12:23 (--:--) | 00:12:25 | Paul Carson | Support | Resolved | |
| Positive | 59211222 | 2008-02-19 11:46:22 (--:--) | 2008-02-19 11:48:38 (--:--) | 00:02:15 | Emma Carthew | Support | Resolved | ||
| Positive | Excellent service. | 59302705 | 2008-02-20 10:15:37 (--:--) | 2008-02-20 10:29:35 (--:--) | 00:13:58 | Emma Carthew | Support | Resolved | |
| Positive | Fantastic as normal! | 59744748 | 2008-02-26 14:45:37 (--:--) | 2008-02-26 14:59:12 (--:--) | 00:13:34 | Emma Carthew | Support | Resolved | |
| Positive | 59753377 | 2008-02-26 15:51:35 (--:--) | 2008-02-26 16:07:06 (--:--) | 00:15:31 | Paul Carson | Support | Resolved | ||
| Positive | Brilliant as usual!! many thanks Paul | great! | 59825840 | 2008-02-27 10:06:29 (--:--) | 2008-02-27 10:19:00 (--:--) | 00:12:30 | Paul Carson | Support | Resolved |
| Positive | 59835420 | 2008-02-27 14:10:32 (--:--) | 2008-02-27 16:50:07 (--:--) | 02:39:34 | Paul Carson | Support | Resolved | ||
| Positive | Paul was very good | Very pleased | 59921282 | 2008-02-28 11:30:20 (--:--) | 2008-02-28 14:34:55 (--:--) | 03:04:35 | Paul Carson | Support | Resolved |
| Positive | Fantastic as normal! | 60164901 | 2008-03-03 13:50:43 (--:--) | 2008-03-03 15:36:49 (--:--) | 01:46:05 | Emma Carthew | Support | Resolved | |
| Positive | Great as normal...this girl needs a pay rise. | 60250775 | 2008-03-04 09:52:18 (--:--) | 2008-03-04 10:57:45 (--:--) | 01:05:26 | Emma Carthew | Support | Resolved | |
| Positive | Excellent | Superb | 60254638 | 2008-03-04 11:51:41 (--:--) | 2008-03-04 14:45:01 (--:--) | 02:53:20 | Paul Carson | Support | Resolved |
| Positive | 60267292 | 2008-03-04 15:05:49 (--:--) | 2008-03-04 16:29:50 (--:--) | 01:24:01 | Paul Carson | Support | Resolved | ||
| Positive | Excellent, it's difficult to improve on perfection. | 60439300 | 2008-03-06 11:13:02 (--:--) | 2008-03-06 11:52:01 (--:--) | 00:38:59 | Paul Carson | Support | Resolved | |
| Positive | Excellent | Superb | 60440429 | 2008-03-06 11:49:46 (--:--) | 2008-03-06 13:31:08 (--:--) | 01:41:22 | Paul Carson | Support | Resolved |
| Positive | Very helpful | 60672187 | 2008-03-10 11:34:44 (--:--) | 2008-03-10 11:46:47 (--:--) | 00:12:02 | Paul Carson | Support | Resolved | |
| Negative | Connection didn't work, never got to speak to Paul | 60693320 | 2008-03-10 15:30:46 (--:--) | 2008-03-10 15:35:41 (--:--) | 00:04:55 | Paul Carson | Support | Resolved | |
| Positive | 60703420 | 2008-03-10 16:51:38 (--:--) | 2008-03-10 16:57:09 (--:--) | 00:05:31 | Emma Carthew | Support | Resolved | ||
| Positive | Excellent - as ever | 60760697 | 2008-03-11 10:02:56 (--:--) | 2008-03-11 10:18:00 (--:--) | 00:15:03 | Emma Carthew | Support | Resolved | |
| Positive | 60853829 | 2008-03-12 11:05:58 (--:--) | 2008-03-12 11:32:30 (--:--) | 00:26:31 | Emma Carthew | Support | Resolved | ||
| Positive | superb | superb | 60880015 | 2008-03-12 15:55:41 (--:--) | 2008-03-12 17:01:29 (--:--) | 01:05:48 | Paul Carson | Support | Resolved |
| Positive | Superb | Absolutely great | 60888605 | 2008-03-12 17:04:06 (--:--) | 2008-03-12 17:19:23 (--:--) | 00:15:17 | Paul Carson | Support | Resolved |
| Positive | 60943400 | 2008-03-13 10:31:15 (--:--) | 2008-03-13 12:16:28 (--:--) | 01:45:13 | Emma Carthew | Support | Resolved | ||
| Positive | 61029495 | 2008-03-14 09:59:44 (--:--) | 2008-03-14 10:09:37 (--:--) | 00:09:52 | Paul Carson | Support | Resolved | ||
| Positive | 61054543 | 2008-03-14 15:45:48 (--:--) | 2008-03-14 16:37:30 (--:--) | 00:51:41 | Emma Carthew | Support | Resolved | ||
| Positive | 61180459 | 2008-03-17 14:25:41 (--:--) | 2008-03-17 16:27:10 (--:--) | 02:01:29 | Emma Carthew | Support | Resolved | ||